HQ HOW TO’S

 
 
 

This page will help you find out

  • How Best to Connect and Communicate with us

  • How to Book & Pay For Your Classes

  • How to Cancel & Reschedule Your Classes

 

How to Get in Contact With Us

Our Preferred method of communication is

  1. Via Email admin@pilates-hq.com.au  - during our business hours of 9am until 5:30pm

  2. If this is not possible then via text message on 0429578987 between 9am and 4pm

  3. If the message is unable to be communicated in the above way then please call us,

    (We are often teaching classes during the day and do not have a reception desk, so we are often unable to answer the phone. We will do our best to return your call within 24 hours.)


Class Bookings

Due to the limited sizes of our classes it is advised you sign up ahead of time.
If the class says ‘WAITLIST’, this means the class is fully booked.
Be sure to add yourself to the waitlist though, as we often get cancellations ahead of time.

  • Book, Schedule, Pay and Cancel all and any of your sessions via our online platform Wellness Living. (Be sure to make yourself aware of our booking and cancellation policies.)

  • If you are unfamiliar with how to do this we are happy to show you before or after your next class. Alternatively - we have created some videos on our Youtube Channel to show you how to login, book, cancel and reschedule your sessions.

  • Where Bulk classes or bookings are to be made please email through preferred dates,times and type of class to admin@pilates-hq.com.au .

    However as we are often teaching classes we may not be able to respond to your email immediately - this may mean that the class that you have requested has already been booked by someone else on our online platform Wellness Living.