Cancellation Policy


We have a strict 24-hour cancellation policy, whereby if you do not cancel or reschedule your session within this time frame, your session will be forfeited OR your account will be charged the full session price. If you no-show a scheduled session, your session will also be forfeited OR your account will be charged the full session price. This allows us to keep our class sizes small and to continue to offer you our highest level of care.

If you do not have classes in your account, we will charge the credit card on file with Wellness Living. If you do not maintain a credit card on file with Wellness Living, you will be required to pay for the late cancel/no-show prior to booking or attending a future class.

For example:
If you are booked into a session at 5:30pm on Monday, you have until 5:30pm on Sunday night to cancel. If you cancel your session at 6:30pm on Sunday night your account will be charged for this session or it will be deducted from your package.


Payment Policy

PURCHASE:

You may purchase single or packages or sessions through Wellness Living.

You may also book, schedule and cancel any session online at Wellness living. Please be aware of our Cancellation Policy above.

PAYMENT POLICY:

All payments are required prior to booking your sessions, preferably paid online via Wellness Living. We will make an exception for some of our Clinical Sessions. However, where it is not possible to pay online, you must pre-pay for your classes in the studio. Credit will then be applied to your account and you can schedule your subsequent sessions online.

Please note that you can only pre-book classes that are within your paid period packages. Classes cannot be booked unpaid.

RESERVING A SESSION: You are solely responsible for the booking and cancellation of your session. You may reserve your session online via your account on Wellness Living.

If you are unfamiliar with how to do this, we are happy to show you before or after your next class. We have also created some videos on our YouTube channel HERE (alternatively, google “YouTube Pilates HQ”) to show you how to login, book, cancel and reschedule your sessions.

CREDIT CARD ON FILE:
You may elect to keep a credit card on file in their Wellness Living account online. By placing a card on file, the cardholder and account holder gives permission to the Pilates HQ staff to charge the card for any session and/or cancellation fees (if applicable) accrued in accordance with the Pilates HQ cancellation policy detailed above.